It is important to identify any weaknesses that may exist in the control environment in advance of any audit and a readiness assessment will provide… Read More »SOC 2: Why do other organizations outsource?
Service Delivery Manager: Do you intend to change your Service Delivery Model as a result of your implementation?
Creating predictability, consistency and visibility within your service supply chain enables your business to communicate faster and more efficiently with customers, periodically, you should stand… Read More »Service Delivery Manager: Do you intend to change your Service Delivery Model as a result of your implementation?
In many contracts, it is assumed to be part of the individual lines of service and the associated costs and service levels hidden in akin… Read More »Service Delivery Manager: How do you incorporate outsourcing as part of the service delivery model?
IT Capabilities: What capabilities do you expect from the vendor in support of your organizations innovation?
Identifying and managing the needs of each customer segment is critical in determining the amount and types of communications spent for each group, the right… Read More »IT Capabilities: What capabilities do you expect from the vendor in support of your organizations innovation?
Understanding the difference between confidentiality and privacy can spare you a lot of confusion when signing contracts, establishing a client-attorney relationship, and generally knowing your… Read More »California Consumer Privacy Act: Is outsourcing your best option?
Service-level agreements (SLAs) are contracts that outline how a service is delivered to a customer, made popular decades ago in the telecommunications industry, a service… Read More »Service Level Agreements: How do you create and manage service levels across all locations?
IT Operational Level Agreement: Do you quickly incorporate changing work patterns to match offshore outsourcing demands?
Resource allocations, schedules, and other typical project planning work products and processes. Others Level Given high levels of uncertainty and the rapid pace of technological… Read More »IT Operational Level Agreement: Do you quickly incorporate changing work patterns to match offshore outsourcing demands?
All the business processes and policies that your organization adopts and follows are part of the business model, use outsourcing as a way to fill… Read More »Core Banking System: What is the right outsourcing strategy for your process?
You support your service providers with a comprehensive suite of tools for easy installation, rapid troubleshooting, exceptional customer support and seamless upgrades, akin vulnerabilities may… Read More »Security: When considering a security services provider what do you look for?
In the shared services sense, when you get more to the business application, but in order to have software-as-a-service enabled — it all sits on… Read More »Shared Services Center: What constitutes true shared services?