Application management outsourcing is more than specialized expertise and saved money, in fact, your IT service desk probably has a good-sized basket of metrics and key performance indicators (KPIs) related to incident management and service request fulfillment efficiency and effectiveness, also, as data explodes from the edge to the cloud, software-defined services and hybrid cloud data management will have to become vital.
Organizations must treat it that way, by implementing a comprehensive, enterprise-wide, continuous and risk-based privacy and security program, over the past decade, advances in AI and digital technologies combined with big data have fundamentally changed the industry and societal landscape, similarly, you must maintain strict control and monitor the cybersecurity metrics of organizations that provide services for your business.
Digital maturity is, therefore, a continuous and ongoing process of adaptation to a changing digital landscape, artificial intelligence (ai) and big data have been around for a while, and over the last few years have become dominant technologies in almost every industry. Equally important, akin technologies have also spawned off entire new industries and introduced novel business models.
Digital Maturity is also the only basis over which cyber security maturity can grow, across any organization, large or small, business leaders, regulators, enforcement authorities, customers, and other stakeholders will demand full transparency and accountability, and accept nothing less, especially, if the strategy and delivery of digital services is entirely outsourced, there is no one with sufficient power to reshape the waterfall process into a user-centered, iterative, and data-driven one.
Industries are taking new approaches like maturity and risk-based approaches to cybersecurity, and there is no reason to oppose it, organizations are increasingly embracing more complex and sophisticated technology solutions in an effort to provide a wider suite of services, reach more customers and drive greater efficiencies. In comparison to, with intuitive, high-performance analytics and a seamless incident response workflow, your team will uncover threats faster, mitigate risks more efficiently, and produce measurable results.
While most enterprises experience initial resistance, most technical issues are readily resolved and geopolitical risk is deemed insignificant after careful evaluation, and organizations at lower levels of maturity continue to struggle with multiple challenges in regards to big data analytics, singularly, human errors, hacker attacks and system malfunctions could cause great financial damage and may jeopardize your organization reputation.
Each product roadmap needs to support a clear, compelling story of how investment is strategically aligned with overall digital strategy and business objectives, many of the prime contractors and key providers of support solutions have already started on own digital journey. To begin with, the ability of employees, including non-IT personnel, to procure technology without going through IT organizations can undermine, or at a minimum, complicate an IT outsourcing strategy.
Exposure to akin IT risks has grown in lockstep with the rapid increase in digital services provided directly to customers, lack of communication and visibility may result in the increase of time needed to complete the project, thus, even if you are using traditional media to drive a message, there is a digital play or connection.
Want to check how your Digital Maturity Processes are performing? You don’t know what you don’t know. Find out with our Digital Maturity Self Assessment Toolkit: