Top 153 Microsoft Dynamics CRM Criteria for Ready Action

What is involved in Microsoft Dynamics

Find out what the related areas are that Microsoft Dynamics connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Microsoft Dynamics thinking-frame.

How far is your company on its Microsoft Dynamics CRM journey?

Take this short survey to gauge your organization’s progress toward Microsoft Dynamics CRM leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Microsoft Dynamics related domains to cover and 153 essential critical questions to check off in that domain.

The following domains are covered:

Microsoft Dynamics, Microsoft Mobile, Software categories, Office 365, Sunrise Calendar, Microsoft Research, Outline of Microsoft, Criticism of Windows 10, Microsoft Dynamics GP, Microsoft Outlook, Microsoft Servers, S. Somasegar, Bundling of Microsoft Windows, Massive Incorporated, On-premises software, Microsoft Office, Microsoft TechNet, Criticism of Microsoft, Operating system, Microsoft Dynamics NAV, United States v. Microsoft Corp., .NET Foundation, Microsoft engineering groups, Microsoft Windows, Microsoft Egypt, Skype Technologies, Satya Nadella, The Blue Ribbon SoundWorks, Groove Networks, Microsoft Dynamics AX, Microsoft Developer Network, Microsoft hardware, Perceptive Pixel, Criticism of Windows ME, Microsoft Dynamics, Microsoft Garage, Microsoft Bob, High Heat, Microsoft Azure, Secure Islands, Office Assistant, Microsoft Amalga, Windows Hardware Engineering Conference, Microsoft Dynamics 365 for Finance and Operations, Microsoft Inspire, Microsoft Studios, Pando Networks, Microsoft litigation, Outercurve Foundation, Microsoft Dynamics Sure Step, Microsoft India, Microsoft Corp. v. Shah:

Microsoft Dynamics Critical Criteria:

Refer to Microsoft Dynamics adoptions and display thorough understanding of the Microsoft Dynamics process.

– Do we have or need click to call CTI functions that register track outbound phone calls automatically and prevent internal sales from forgetting updating database?

– Can the Exchange define how First Call Resolution will be calculated, and how a resolvable call is distinguished from a nonresolvable call?

– Are there any restrictions within the standard support and maintenance agreement on the number of staff that can request support?

– Do you have a mechanism in place to quickly respond to visitor/customer inquiries and orders?

– Which of my customers have the potential for a high-profit, sustainable relationship?

– Can you make product suggestions based on the customers order or purchase history?

– What is the target level of performance for the Longest delay in Queue KPI?

– Can visitors and customers opt out of sharing their personal information?

– Was a non-Microsoft Dynamics CRM Outlook profile recently opened?

– What are the objectives for agent workstation session analytics?

– CRM Effectiveness Measures: How Well do You Know Your Customers?

– What change management practices does your organization employ?

– Can you identify your customers when they visit your website?

– What is the recovery time objective for the application?

– Do you have any monthly volumes of Outbound Calls?

– Does the current CRM contain escalation tracking?

– What kinds of problems/issues do they encounter?

– How can we figure out LTV in Social CRM?

– How much e-mail should be routed?

– How many open tickets are there?

Microsoft Mobile Critical Criteria:

Design Microsoft Mobile governance and report on setting up Microsoft Mobile without losing ground.

– What are the usability implications of Microsoft Dynamics actions?

– What is our formula for success in Microsoft Dynamics ?

Software categories Critical Criteria:

Sort Software categories risks and diversify by understanding risks and leveraging Software categories.

– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Microsoft Dynamics?

– Who is the main stakeholder, with ultimate responsibility for driving Microsoft Dynamics forward?

– How important is Microsoft Dynamics to the user organizations mission?

Office 365 Critical Criteria:

Tête-à-tête about Office 365 management and arbitrate Office 365 techniques that enhance teamwork and productivity.

– Where do ideas that reach policy makers and planners as proposals for Microsoft Dynamics strengthening and reform actually originate?

– What is the total cost related to deploying Microsoft Dynamics, including any consulting or professional services?

– What prevents me from making the changes I know will make me a more effective Microsoft Dynamics leader?

– Which of my PCs can run Windows 7, Microsoft Office 2010, and Office 365?

Sunrise Calendar Critical Criteria:

Be responsible for Sunrise Calendar governance and give examples utilizing a core of simple Sunrise Calendar skills.

– What other jobs or tasks affect the performance of the steps in the Microsoft Dynamics process?

– How do we Identify specific Microsoft Dynamics investment and emerging trends?

Microsoft Research Critical Criteria:

Transcribe Microsoft Research goals and stake your claim.

– What are your key performance measures or indicators and in-process measures for the control and improvement of your Microsoft Dynamics processes?

– Are we Assessing Microsoft Dynamics and Risk?

Outline of Microsoft Critical Criteria:

Derive from Outline of Microsoft tasks and remodel and develop an effective Outline of Microsoft strategy.

– What other organizational variables, such as reward systems or communication systems, affect the performance of this Microsoft Dynamics process?

– Does Microsoft Dynamics analysis show the relationships among important Microsoft Dynamics factors?

– What about Microsoft Dynamics Analysis of results?

Criticism of Windows 10 Critical Criteria:

Apply Criticism of Windows 10 engagements and visualize why should people listen to you regarding Criticism of Windows 10.

– Who are the people involved in developing and implementing Microsoft Dynamics?

– How can we improve Microsoft Dynamics?

– How to Secure Microsoft Dynamics?

Microsoft Dynamics GP Critical Criteria:

Conceptualize Microsoft Dynamics GP decisions and proactively manage Microsoft Dynamics GP risks.

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Microsoft Dynamics?

– What are the short and long-term Microsoft Dynamics goals?

Microsoft Outlook Critical Criteria:

Chart Microsoft Outlook failures and probe the present value of growth of Microsoft Outlook.

– Do we monitor the Microsoft Dynamics decisions made and fine tune them as they evolve?

– What business benefits will Microsoft Dynamics goals deliver if achieved?

Microsoft Servers Critical Criteria:

Communicate about Microsoft Servers results and get going.

– Will Microsoft Dynamics deliverables need to be tested and, if so, by whom?

– How can you measure Microsoft Dynamics in a systematic way?

S. Somasegar Critical Criteria:

Facilitate S. Somasegar adoptions and be persistent.

– Among the Microsoft Dynamics product and service cost to be estimated, which is considered hardest to estimate?

– Have the types of risks that may impact Microsoft Dynamics been identified and analyzed?

– What are current Microsoft Dynamics Paradigms?

Bundling of Microsoft Windows Critical Criteria:

Jump start Bundling of Microsoft Windows governance and integrate design thinking in Bundling of Microsoft Windows innovation.

– When a Microsoft Dynamics manager recognizes a problem, what options are available?

– Is there any existing Microsoft Dynamics governance structure?

Massive Incorporated Critical Criteria:

Debate over Massive Incorporated failures and arbitrate Massive Incorporated techniques that enhance teamwork and productivity.

– Who will be responsible for deciding whether Microsoft Dynamics goes ahead or not after the initial investigations?

– Is Microsoft Dynamics Realistic, or are you setting yourself up for failure?

– How is the value delivered by Microsoft Dynamics being measured?

On-premises software Critical Criteria:

Extrapolate On-premises software planning and simulate teachings and consultations on quality process improvement of On-premises software.

– What are our best practices for minimizing Microsoft Dynamics project risk, while demonstrating incremental value and quick wins throughout the Microsoft Dynamics project lifecycle?

– Will new equipment/products be required to facilitate Microsoft Dynamics delivery for example is new software needed?

– What are the Essentials of Internal Microsoft Dynamics Management?

Microsoft Office Critical Criteria:

Unify Microsoft Office tasks and devote time assessing Microsoft Office and its risk.

– How can we incorporate support to ensure safe and effective use of Microsoft Dynamics into the services that we provide?

– Does Microsoft Dynamics create potential expectations in other areas that need to be recognized and considered?

– Is the Microsoft Office Excel add-in registered correctly?

Microsoft TechNet Critical Criteria:

Check Microsoft TechNet issues and adjust implementation of Microsoft TechNet.

– How do we go about Securing Microsoft Dynamics?

Criticism of Microsoft Critical Criteria:

Guard Criticism of Microsoft governance and attract Criticism of Microsoft skills.

– How would one define Microsoft Dynamics leadership?

Operating system Critical Criteria:

Reason over Operating system goals and gather Operating system models .

– If the firewall runs on an individual host for which all users are not trusted system administrators, how vulnerable is it to tampering by a user logged into the operating system running on the protected hosts?

– In a virtualized data center, guest operating system kernels were modified to eliminate the need for binary translation. which compute virtualization technique was used?

– What should an organization consider before migrating its applications and operating system to the public cloud to prevent vendor lock-in?

– How do we ensure that implementations of Microsoft Dynamics products are done in a way that ensures safety?

– What operating systems are used for student computers, devices, laptops, etc.?

– What are the business goals Microsoft Dynamics is aiming to achieve?

– What operating system does your computer use?

– Is unauthorized access to operating systems prevented?

– How can the value of Microsoft Dynamics be defined?

Microsoft Dynamics NAV Critical Criteria:

Think carefully about Microsoft Dynamics NAV decisions and devise Microsoft Dynamics NAV key steps.

– What is the source of the strategies for Microsoft Dynamics strengthening and reform?

– What vendors make products that address the Microsoft Dynamics needs?

United States v. Microsoft Corp. Critical Criteria:

Differentiate United States v. Microsoft Corp. engagements and document what potential United States v. Microsoft Corp. megatrends could make our business model obsolete.

– What tools do you use once you have decided on a Microsoft Dynamics strategy and more importantly how do you choose?

– Which Microsoft Dynamics goals are the most important?

.NET Foundation Critical Criteria:

Incorporate .NET Foundation quality and frame using storytelling to create more compelling .NET Foundation projects.

– In the case of a Microsoft Dynamics project, the criteria for the audit derive from implementation objectives. an audit of a Microsoft Dynamics project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Microsoft Dynamics project is implemented as planned, and is it working?

– At what point will vulnerability assessments be performed once Microsoft Dynamics is put into production (e.g., ongoing Risk Management after implementation)?

Microsoft engineering groups Critical Criteria:

Scan Microsoft engineering groups goals and catalog Microsoft engineering groups activities.

– What are the disruptive Microsoft Dynamics technologies that enable our organization to radically change our business processes?

– Is maximizing Microsoft Dynamics protection the same as minimizing Microsoft Dynamics loss?

– Which individuals, teams or departments will be involved in Microsoft Dynamics?

Microsoft Windows Critical Criteria:

Have a round table over Microsoft Windows strategies and drive action.

– What threat is Microsoft Dynamics addressing?

Microsoft Egypt Critical Criteria:

Familiarize yourself with Microsoft Egypt goals and display thorough understanding of the Microsoft Egypt process.

– Do the Microsoft Dynamics decisions we make today help people and the planet tomorrow?

– Are accountability and ownership for Microsoft Dynamics clearly defined?

Skype Technologies Critical Criteria:

Think about Skype Technologies risks and perfect Skype Technologies conflict management.

– Do several people in different organizational units assist with the Microsoft Dynamics process?

Satya Nadella Critical Criteria:

Judge Satya Nadella tasks and separate what are the business goals Satya Nadella is aiming to achieve.

– Can we do Microsoft Dynamics without complex (expensive) analysis?

The Blue Ribbon SoundWorks Critical Criteria:

Extrapolate The Blue Ribbon SoundWorks tactics and plan concise The Blue Ribbon SoundWorks education.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Microsoft Dynamics. How do we gain traction?

– Is Microsoft Dynamics dependent on the successful delivery of a current project?

– Does Microsoft Dynamics appropriately measure and monitor risk?

Groove Networks Critical Criteria:

Jump start Groove Networks tactics and budget for Groove Networks challenges.

– Who will provide the final approval of Microsoft Dynamics deliverables?

Microsoft Dynamics AX Critical Criteria:

Explore Microsoft Dynamics AX quality and revise understanding of Microsoft Dynamics AX architectures.

– To what extent does management recognize Microsoft Dynamics as a tool to increase the results?

– What tools and technologies are needed for a custom Microsoft Dynamics project?

Microsoft Developer Network Critical Criteria:

Understand Microsoft Developer Network strategies and be persistent.

– Meeting the challenge: are missed Microsoft Dynamics opportunities costing us money?

Microsoft hardware Critical Criteria:

Talk about Microsoft hardware risks and explain and analyze the challenges of Microsoft hardware.

– How do senior leaders actions reflect a commitment to the organizations Microsoft Dynamics values?

– Are there recognized Microsoft Dynamics problems?

– Why are Microsoft Dynamics skills important?

Perceptive Pixel Critical Criteria:

Closely inspect Perceptive Pixel goals and don’t overlook the obvious.

– What will drive Microsoft Dynamics change?

Criticism of Windows ME Critical Criteria:

Devise Criticism of Windows ME strategies and find out.

– What management system can we use to leverage the Microsoft Dynamics experience, ideas, and concerns of the people closest to the work to be done?

– How do mission and objectives affect the Microsoft Dynamics processes of our organization?

Microsoft Dynamics Critical Criteria:

Face Microsoft Dynamics tasks and improve Microsoft Dynamics service perception.

– How does our CRM collaboration software integrate well with Google services like Google Apps and Google Docs?

– Will the Exchange provide the call volumes and average handle time for the Tier 1 and Tier II calls?

– Outreach – how can we enhance customer outreach and opportunities for customer input?

– What is your organizations history of meeting recovery time objectives?

– What are the information elements and structures involved in the KMS?

– What are the benefits you want to receive as a result of using CRM?

– What are the basic activities of customer life-cycle management?

– What are the standard hours for phone, email and chat support?

– How is a typical client engagement with your firm structured?

– Is it easy for your visitors or customers to contact you?

– Is the address book synchronization subscription valid?

– What are the fastest growing CRM solutions right now?

– What is the vendors reach in a particular market?

– How is Business Intelligence related to CRM?

– Have you developed any proprietary metrics?

– How do customers communicate with you?

– Does it pay to be green?

– Is there a known outage?

– Where is the ROI in CRM?

Microsoft Garage Critical Criteria:

Consolidate Microsoft Garage risks and document what potential Microsoft Garage megatrends could make our business model obsolete.

– What are our Microsoft Dynamics Processes?

Microsoft Bob Critical Criteria:

Jump start Microsoft Bob management and probe Microsoft Bob strategic alliances.

– Does Microsoft Dynamics systematically track and analyze outcomes for accountability and quality improvement?

– Who will be responsible for documenting the Microsoft Dynamics requirements in detail?

High Heat Critical Criteria:

Analyze High Heat adoptions and separate what are the business goals High Heat is aiming to achieve.

– What are the Key enablers to make this Microsoft Dynamics move?

Microsoft Azure Critical Criteria:

Learn from Microsoft Azure projects and ask questions.

– How does the organization define, manage, and improve its Microsoft Dynamics processes?

– How to deal with Microsoft Dynamics Changes?

Secure Islands Critical Criteria:

Dissect Secure Islands engagements and report on the economics of relationships managing Secure Islands and constraints.

– What potential environmental factors impact the Microsoft Dynamics effort?

Office Assistant Critical Criteria:

Own Office Assistant issues and get going.

– How likely is the current Microsoft Dynamics plan to come in on schedule or on budget?

Microsoft Amalga Critical Criteria:

Focus on Microsoft Amalga planning and oversee implementation of Microsoft Amalga.

– What knowledge, skills and characteristics mark a good Microsoft Dynamics project manager?

Windows Hardware Engineering Conference Critical Criteria:

Boost Windows Hardware Engineering Conference visions and define what our big hairy audacious Windows Hardware Engineering Conference goal is.

Microsoft Dynamics 365 for Finance and Operations Critical Criteria:

Pilot Microsoft Dynamics 365 for Finance and Operations outcomes and cater for concise Microsoft Dynamics 365 for Finance and Operations education.

– What are the top 3 things at the forefront of our Microsoft Dynamics agendas for the next 3 years?

– Are we making progress? and are we making progress as Microsoft Dynamics leaders?

Microsoft Inspire Critical Criteria:

Map Microsoft Inspire management and ask what if.

– Is there a Microsoft Dynamics Communication plan covering who needs to get what information when?

Microsoft Studios Critical Criteria:

Think carefully about Microsoft Studios goals and spearhead techniques for implementing Microsoft Studios.

– Are there any easy-to-implement alternatives to Microsoft Dynamics? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– Will Microsoft Dynamics have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– Is the scope of Microsoft Dynamics defined?

Pando Networks Critical Criteria:

Depict Pando Networks outcomes and test out new things.

Microsoft litigation Critical Criteria:

Weigh in on Microsoft litigation planning and track iterative Microsoft litigation results.

– Are there any disadvantages to implementing Microsoft Dynamics? There might be some that are less obvious?

– Is Microsoft Dynamics Required?

Outercurve Foundation Critical Criteria:

Learn from Outercurve Foundation issues and arbitrate Outercurve Foundation techniques that enhance teamwork and productivity.

– How do we Improve Microsoft Dynamics service perception, and satisfaction?

– Does the Microsoft Dynamics task fit the clients priorities?

Microsoft Dynamics Sure Step Critical Criteria:

Align Microsoft Dynamics Sure Step projects and find the ideas you already have.

– Who sets the Microsoft Dynamics standards?

Microsoft India Critical Criteria:

Debate over Microsoft India leadership and secure Microsoft India creativity.

– What are specific Microsoft Dynamics Rules to follow?

Microsoft Corp. v. Shah Critical Criteria:

Define Microsoft Corp. v. Shah tasks and attract Microsoft Corp. v. Shah skills.

– Do those selected for the Microsoft Dynamics team have a good general understanding of what Microsoft Dynamics is all about?

– Do Microsoft Dynamics rules make a reasonable demand on a users capabilities?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Microsoft Dynamics CRM Self Assessment:

Author: Gerard Blokdijk

CEO at The Art of Service |

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Microsoft Dynamics External links:

Microsoft Dynamics GP

Microsoft Dynamics 365 for –

Microsoft Dynamics Lifecycle Services

Microsoft Mobile External links:

The vk810 4g and Microsoft Mobile Office | Verizon …

Microsoft EMS, Microsoft Mobile Security – Skycure

Software categories External links:

Software Categories

B2B Software Categories –

Office 365 External links:

Buy Office 365 Subscription for Home | Microsoft Office

Free Trial Download, Try Microsoft Office 365 Products

Office 365 Login | Microsoft Office

Microsoft Research External links:

Human Experience and Design: Microsoft Research

Description of Microsoft Research AutoCollage 2008 version …

Microsoft Research – Emerging Technology, Computer, …

Criticism of Windows 10 External links:

Criticism of Windows 10 – of Windows 10

Microsoft Dynamics GP External links:

How to set up Fixed Asset Management in Microsoft Dynamics GP

Microsoft Dynamics GP Developer Center

Microsoft Dynamics GP and Intuit QuickBooks

Microsoft Outlook External links:

Setting Up Your E-mail in Microsoft Outlook

Set Up AT&T Email in Microsoft Outlook 2013 – Email Support!/email-support/KM1010478

Microsoft Outlook Web Access – Log Off

S. Somasegar External links:

S. Somasegar – Official Site

S. Somasegar (@SSomasegar) | Twitter

Bundling of Microsoft Windows External links:

Bundling of Microsoft Windows – of Microsoft Windows

On-premises software External links:

On-premises Software | Spillman Technologies

Benefits of On-Premises Software

On-Premises Software | In-house ERP | Open Systems

Microsoft Office External links:

Free Templates for Microsoft Office Suite – Office Templates

Free Trial Download, Try Microsoft Office 365 Products

June 13, 2017, update for Microsoft Office

Operating system External links:

nCino Bank Operating System

Operating System and Browser warning

Which Windows operating system am I running?

Microsoft Dynamics NAV External links:

Released Cumulative Updates for Microsoft Dynamics NAV 2017

Microsoft Dynamics NAV Partner ArcherPoint

Cost Control Academy Microsoft Dynamics NAV Training

United States v. Microsoft Corp. External links:

United States v. Microsoft Corp. – SCOTUSblog

.NET Foundation External links:

Akka.NET has Joined the .NET Foundation | Petabridge

Contributor License Agreement (CLA) – .NET Foundation

.NET Foundation

Microsoft engineering groups External links:

Microsoft engineering groups – engineering groups

Microsoft Windows External links:

How to fix 100% Disk Usage on Microsoft Windows 10…

Information about the Attachment Manager in Microsoft Windows

Skype Technologies External links:

Skype Technologies S.A. – The New York Times

The Blue Ribbon SoundWorks External links:

The Blue Ribbon SoundWorks – iSnare Free Encyclopedia

The Blue Ribbon Soundworks Logo – Logo Database – …


Groove Networks External links:

Groove Networks | Crunchbase

Microsoft to buy Groove Networks – CNET

Microsoft Dynamics AX External links:

HSO: Leading provider of Microsoft Dynamics AX, CRM …

Workflow for Microsoft Dynamics AX [AX 2012]

How to install a Microsoft Dynamics AX hotfix

Microsoft Developer Network External links:

Microsoft Developer Network Alliance

Microsoft Developer Network Program Info | UMass Lowell

Learn to Develop with Microsoft Developer Network | MSDN

Microsoft hardware External links:

Description of the Microsoft Hardware Diagnostic Tool

Register your Microsoft hardware

Perceptive Pixel External links:

Support for Perceptive Pixel by Microsoft devices

Perceptive pixel – YouTube

Perceptive Pixel by Microsoft device connectivity guide

Microsoft Dynamics External links:

Home – Microsoft Dynamics CustomerSource

Microsoft Dynamics GP and Intuit QuickBooks

Microsoft Dynamics Lifecycle Services

Microsoft Garage External links:

Microsoft Garage

My Workspace, a Microsoft Garage project

Microsoft Bob External links:

Microsoft BOB –

Microsoft Bob = Abandonware –

Microsoft Bob – Technologizer by Harry McCracken

Microsoft Azure External links:

Microsoft Azure

Microsoft Azure Documentation | Microsoft Docs

How to activate Microsoft Azure internal-use rights licenses

Secure Islands External links:

Secure Islands Technologies – Home | Facebook

Secure Islands Technologies | Crunchbase

Office Assistant External links:

Title Office Assistant Jobs, Employment |

Office Assistant – Florida Gulf Coast University

**Charms Office Assistant

Microsoft Amalga External links:

Microsoft Amalga – Infogalactic: the planetary knowledge …

Free Download Microsoft Amalga Software – Super …

Windows Hardware Engineering Conference External links:

Windows Hardware Engineering Conference – …

Windows Hardware Engineering Conference –

Microsoft Inspire External links:

Microsoft Inspire – Login

Microsoft Inspire Home Page

Microsoft Inspire 2017 – Microsoft Inspire 2017: Training …

Microsoft Studios External links:

Microsoft Studios – Home | Facebook

Shaun, Author at Microsoft Studios

Forums – Microsoft Studios Beta Forums

Pando Networks External links:

Pando Networks | Crunchbase

Pando Networks’ Series B Round – CB Insights

Microsoft litigation External links:

Groklaw – Microsoft Litigation Resource Page

Outercurve Foundation External links:

Outercurve Foundation – GuideStar Profile

Microsoft Dynamics Sure Step External links:

Microsoft Dynamics Sure Step – Home | Facebook

How to download Microsoft Dynamics Sure Step client …

Microsoft Dynamics Sure Step methodology

Microsoft India External links:

Live Well 365 – A Way of Life | Microsoft India

Microsoft Corp. v. Shah External links:

Microsoft Corp. v. Shah –

Microsoft Corp. v. Shah –

Microsoft Corp. v. Shah – Corp. v. Shah